- Unlock Surprises: Our Mystery Box is the perfect way to discover exciting products from our website! Each box contains a random selection from our extensive range, offering you the thrill of opening a surprise package that could include anything from high-quality electronics to unique accessories. Please note that our Mystery Box only contains items that are currently being sold in the store and do not include items that are not displayed in the store.
- Exceptional Value: Each Mystery Box is designed to provide excellent value, with the possibility of receiving items worth significantly more than the price you pay. Purchasing multiple boxes not only enhances the excitement but also offers significant savings compared to individual purchases.
- Wide Applicability: We are confident in the quality and versatility of our products, which are suitable for a variety of uses—from enhancing your tech collection to giving thoughtful gifts. Each item in our Mystery Box is handpicked to ensure you receive something valuable and practical.
- Ideal for Gifting: The Mystery Box makes a fantastic gift for friends and family or a special treat for yourself. Whether for a celebration, holiday, or just because, the element of surprise adds an exciting twist!
- Hassle-Free Returns: While the nature of the Mystery Box means you won’t know what you’ll get, we stand behind the quality of our products. If you receive an item that doesn’t meet your expectations, please reach out to our customer support team to understand our return policy.
- Discover More: Indulge your curiosity and take a chance with our Mystery Box. It’s not just a purchase; it’s an experience filled with surprises that keep you coming back for more!
SHIPPING METHODS AND COSTS
The specific shipping method used for your order will depend on the product type and delivery location. We offer free standard shipping for orders over $39 (included). The cost for standard shipping is set at $2.99.
SHIPPING DURATION
Our standard shipping time for orders is typically 7 business days. Please note, that these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
ORDER CANCELLATION
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.
RETURN CONDITIONS
We accept returns of electronic products within 30 days of the receipt of your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
EXCHANGES
If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.
CONTACT US
For any questions, concerns, or clarifications about this Return Policy, or if you have issues with a return, please do not hesitate to contact us at support@circuitwolf.com.
How do I place an order?
To place an order, click “Add to Cart” on the items you wish to purchase. Once you’ve added all desired items, click the shopping bag icon at the top right and select “Proceed to Checkout.” Enter your shipping and billing details, then submit your order.What should I do if I cannot complete the payment?
If you encounter issues processing your payment, please contact us with your order details at support@circuitwolf.com. We will investigate the issue and respond as soon as possible.When will my order be processed?
We operate multiple warehouses across the United States to ensure efficient delivery. While we aim to process orders within 2 business days, some products may require 3-5 business days for processing.When can I expect to receive my package?
Typically, customers receive their packages within 4-6 business days after placing their order. However, depending on holidays and local logistics, it may take up to 12 business days.How can I track my order?
After your package is shipped, you will receive an email with shipping information and a tracking number. Use this tracking number to check the status of your package.Why do some items have shipping restrictions?
Certain locations may have restrictions on shipping specific items. If an item in your order cannot be shipped due to these restrictions, we will remove it from your order without charging you for it.What happens if there’s a pricing or listing error?
If we identify a listing error during order processing, we may need to cancel your order. While we strive to avoid this, it may be necessary for inaccuracies. You will receive an email explaining the reason for the cancellation.How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team at support@circuitwolf.com. We’re here to help!